Shipping & Returns Policy
48 continental US states standard. Will optimize carrier:
Normally, ordered products with regular size and weight will arrive within 7 business days via UPS or FedEx. We sometimes may use USPS priority or other shippers if we believe they will arrive faster than other methods without incurring significantly higher shipping cost. This shipping method also applies to freight delivery for heavy weight or oversized items. We aim to reduce your cost but speed your delivery. Shipments to Hawaii/Alaska/Canada may take longer period which might be within 14 business days normally. We will surcharge some of the items due to their oversizes and overweights, but we will inform you before we charge your card.
Some heavy items must be shipped via a truck delivery service shipper. Usually, Oversized Items arrive in 15 full business days after leaving the warehouse. Also, shipping charge may vary from the fee apperaing on the check out screen, however, we will contact you to obtain your authorization before making final shipment.
We ship internationally.
We do not guarantee we ship to any APO address, but we usually do at a reasonably handling fee charge. Please email us or call us for a shipping quote before you place the order.
We will ship via expedited shipping methods upon your authorization at a surcharge that our shipper will charge us. If you have a certain deadline for delivery, please email email@example.com and we will try our best to accommodate your request at actual additional cost. UPS Overnight and 2 Day Air are available. FOr some items, you may ask to ship via your UPS account.
Most items sold by Megahanson come with standard warranty of 1 year time. We will specify the different warranty time in product description if the items carry longer period of warranty.
Return and Exchange
7-Day Money-Back Guarantee
If you are not satisfied with an item that you have purchased, you may return or exchange the item within 7 days of delivery for a refund of the purchase price, minus the shipping cost.
15% Restocking Fee
Depending on the policy of a particular manufacturer, return is subject to a restocking fee of 15%. Usually, if our vendor charges it, we will have to pass it through. If our vendor waives it, we will follow and waive a restocking fee as well.
The item must be returned in resalable condition, in original boxes only, and with all paperwork, parts and accessories to insure proper credit. After 14 days, standard return does not apply, but you may contact the manufacturer directly for any quality or warranty issue. Please contact us before you decide to make a return.
We have established a Secure Shopping Guarantee for every transaction. Should any unauthorized charges appear on your credit card as a result of shopping with www.megahanson.com , you must notify your credit card provider in accordance with its reporting rules and procedures.
Please do not worry about your confidential personal information as well as your Credit Card information, we will never pass it to other parties. At this point, we strongly suggest you pay us by PayPal or Wire Transfer.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
* your name
* phone number
* email address
* credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.